Relayboard
Operations orchestration for field and service teams
Live operations board
Tuesday 08:45, southeast region
Jobs at risk
Surface delays before the first customer call comes in.
Crew 14
A. Morris
Crew 08
R. Khan
Crew 03
L. Yates
Customer ops
Everyone works from the same timing.
This week
Jobs completed
412
Automatic updates sent
1,286
Dispatch confidence
97%
Who it is for
Clear value for the people running the board, doing the work, and answering the customer.
Relayboard is not a generic PM tool. It is built for service businesses that need operational clarity at 08:00 and customer confidence by 08:05.
Dispatch leaders
Get one control layer for route changes, job dependencies, and escalations before the board turns reactive.
Field teams
Arrive with the brief, notes, customer context, and next steps already attached to the job.
Customer operations
Keep customers informed with fewer manual touchpoints and a much clearer answer to 'where are we now?'
Workflow
Built for the teams that keep real-world operations from slipping.
Plan once
Bring intake, routes, crew notes, and equipment availability into one live board instead of stitching updates across five tools.
Dispatch clearly
Assign work with context attached so every crew member sees the brief, timing, dependencies, and customer history before they leave.
Resolve faster
Track progress, unblock exceptions, and close the loop with automated updates that keep customers informed without extra admin.
Why teams switch
Fewer status meetings. Better handoffs. Clearer customer moments.
Relayboard reduces the work around the work. Managers spend less time reconciling tools, crews get better context in the field, and customers hear from the business before they need to ask.
- Shared visibility
- Operations, support, and leadership work from one queue instead of debating which spreadsheet is current.
- Exception handling
- Jobs at risk surface early with owner tags, ETA drift, and blocker notes visible where action happens.
- Customer updates
- Messages trigger automatically when status changes, so fewer people chase the team for basic progress checks.
- Rollout speed
- Templates let new regions or crews launch with proven workflows instead of rebuilding process from scratch.
Customer story
“We replaced three daily standups with one board everyone already trusted.”
Nadia Brooks
VP Operations, Northstar Energy
Ready for rollout
Launch
Start with one region, one crew type, or one workflow that needs relief first.
You do not need a transformation programme to get value. Most teams start with a single operating lane, prove the rhythm works, then expand once the board becomes the place people already trust.
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